Shipping policy

We ship from countries all around the world to ensure you receive your order as soon as possible. Processing time is normally 2 working days from receipt of order and this needs to be added to the below delivery times.

Unforeseen factors such as delayed logistics and customs clearance may have an impact on the overall shipping time.

Estimated Shipping Times

U.K. : 4 to 14 days

Europe : 5 - 16 days

United States : 4 -18 days

Canada : 7 - 20 days

Australia : 6 - 18 days

Other : 8 - 24 days

Changes Of Delivery Address
We can only accept a change of delivery address requests if provided before the order has been dispatched.

Items Out Of StockIf any item is out of stock, we will cancel and refund the out of stock items and then dispatch the remainder of the order.

Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation as worldwide shipping has many possibilities for delays.

Tracking Information
Once your order had been dispatched, customers will receive a tracking link from which they will be able to follow the progress of their shipment which is provided by the delivery company.
Parcels Damaged In Transit
If you find a parcel is damaged during transit, if possible, please reject the
parcel from the courier and get in touch with our customer service team. If the
parcel has been delivered without you being present, please contact us via our contact page and will advise with next steps.

Sales Tax & Import Duty
Sales tax has already been applied to the price of the goods as displayed in the checkout and Import duties and taxes for international shipments will be prepaid.

Order Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

Insurance
All Parcels are insured for loss and damage up to the value as stated by the
courier.

Process for parcel damaged for lost in transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.